Most orders are processed within two business days from original receipt of order, and approval of credit card or paypal.
We generally ship via USPS Priority. Occasionally, for heavier items, we will use UPS.
You are given the option of choosing the USPS method.
FREE Shipping for Domestic orders (Inside the United States)
Some of our items are light weight and may cost less to ship than what you are charged.
IF THE SHIPPING FEE YOU WERE CHARGED IS $2.00 OR MORE THAN WHAT WE ARE CHARGED WE WILL REFUND YOU THE DIFFERENCE.
We offer the following options for shipping orders: First Class mail is the usual for free shipping. USPS Priority (typically 2-3 days) if you wish to gurantee your order to arrive with in 3 days, please choose priority mail you will be cherged the shipping fee. Other shipping arrangements can be made by contacting us. We reserve the right to use other shipping services when heavier or larger items are ordered. This may mean a few extra days (typically 5-6 business days instead the standard 2-3) for your order to arrive.
Free Shipping for domestic orders (inside the continental United States)
We offer free ground first class mail to a Domestic Address (within the United States). We reserve the right to ship either USPS or UPS depending on the weight of the order. This offer is good only for U.S. orders.
We ship via US Postal Service for the majority of our international orders. Due to the varying USPS shipping fees, we may e-mail you if the shipping IS MORE THAN WHAT THE USPS was quoted. The USPS module does not always give the correct amount. We will ask for paymet of the difference. We strive to have accurate pricing but, USPS rates do vary from country to country.
WE CANNOT OFFER FREE SHIPPING TO OUR WONDERFUL INTERNATIONAL FRIENDS. IT IS TOO EXPENSIVE FOR US TO DO THIS AND OUR PRICES ARE ALREADY LOW.
For non-U.S. Orders, we cannot offer free shipping to our wonderful non-U.S. friends - sorry, it's just too expensive for us.
We will ship to select countries and territories, but we reserve the right to refuse any order that appears fraudulent and will submit the information to the appropriate authorities for further investigation. We may also ask that you provide additional information, such as your credit card's issuing bank and contact information for verification. Customer assumes all rights and responsibilities associated with customs and taxes of shipped items. If you have any questions, please feel free to contact us -- we'll be happy to assist you in any way we can.
Additionally, please note: A few items may be too heavy to ship USPS and can only be shipped via ground (basically this means only continental U.S. and most of Canada). If you have any questions, please ask us.
For those concerned about packing materials -- for environmentally-conscious reasons or just concerned about getting a boxful of sticky, static packing peanuts -- most orders are packed with dunnage (recycled newsprint paper -- not inked up newspaper). For glass and other breakable items, we may wrap with bubblewrap when necessary. Liquid products may be sealed in a plastic bag. Very rarely we will use packing peanuts. And if so, we most often use the cornstarch peanuts. If you have any concerns about packaging materials, please don't hesitate to contact us (there is a message box upon check-out). We do use new boxes for shipping, but we rigorously recycle all boxes and used paper on our receiving end.
Additionally, we proudly use New Leaf Paper for our packing slips and other paperwork. New Leaf Paper is made from 100% post consumer waste and processed chlorine free (PCF). Post consumer waste is paper that has already been used and returned through a recycling program, thereby diverting it from a landfill or incinerator. It is usually deinked and then processed to make new paper. Office paper waste makes up the majority of post-consumer waste content that is used to make recycled copy and printing papers.
PCF refers to recycled paper made without the use of chlorine or chlorine derivatives. Common bleaching agents are hydrogen peroxide (which, when used, breaks down into water and oxygen), and ozone. Dioxins and other toxins and pollutants created by chlorine and its derivatives are often referred to as chlorinated organic compounds. The dioxins have been associated with adverse affects on the immune and reproductive systems of human as well as those of fish and wildlife species.
If for some reason you are unsatisfied with any of our products, please return them within 30 days in their original packaging* and we will refund the purchase price of the product. Shipping charges are not refundable (unless we made a mistake). Should you wish to make a return, please ship the item and your packing slip to:
Robbins Pet Care
116 Central Ave
Hamilton, MT 59840
Returns must be sent with a "Signature Required" service feature as offered by your carrier. Your credit card will be credited within 48 hours of processing your return. Please note on the packing slip why you decided to return our product so that we can improve our service. We will pick up the shipping cost if your return is the result of an incorrect shipment by Robbins Pet Care, or a damaged or defective product. Note: We only pay for ground service on returned shipments. Shipments of returns must be prepaid. We will not accept COD returns. All returns which originally qualified for free shipping will be adjusted accordingly if the returned item(s) brings the original total below the qualified free shipping total.
* Most items are returnable, but please read the following:
If you feel there was an error in your order please call 406-360-1002 Monday through Friday, 8am to 5pm (MDT) or email us using the Contact Us form. You may also contact us with any questions or concerns that you may have regarding your order.
We make every effort to ship orders in a timely fashion. In the event that you select a back ordered item, your order may be divided into multiple shipments, as we will ship products that are immediately available.
Charges for back ordered items will not be applied to your credit card until we actually ship them to you; there is no need to re-order. Additionally, you will be charged for shipping only once.